How dotCMS Doubled Inbound Demos and

Elevated Lead Quality in 6 Months

About dotCMS

dotCMS is a leading hybrid CMS that lets teams manage content in one place and publish it anywhere - websites, apps, or beyond.

EMPLOYEES: 50 - 100
ESTABLISHED: 2003
INDUSTRY: Software

2X

High Intent Demo Request

0%

Drop in Lead Quality

Before Refine Labs: Disconnected Tactics in a Crowded Market

dotCMS had been in the market for nearly 20 years, but marketing wasn't a core focus. When their new marketing leader came in, the team was running isolated campaigns without any real strategy. In a space where differentiation is everything, that approach wasn't sustainable.

“We were engaging in random acts of growth marketing,” they said. “We needed a partner with the expertise to help us start fresh.”

Bold arrow point to customer story

The Partnership: Strategy First, Execution That Scales

Refine Labs stepped in and didn’t just start pushing ads. The team helped dotCMS reset their entire demand generation approach. They focused on the fundamentals first: cleaning up reporting, fixing paid media targeting, and rebuilding the inbound engine.

“They brought a modern, data-driven approach to B2B marketing that was both logical and forward-thinking,” said the marketing lead.

Refine also stood out in a few key ways:

  • They understood the category and shaped a strategy that actually fit the market
  • They weren’t afraid to take creative risks with ad copy and design
  • They helped upskill the internal team with resources like The Vault and weekly webinars

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The Results: Higher Volume, Better Quality

The results were immediate and measurable.

Inbound demo requests doubled. More importantly, the quality went up.

“These leads were highly qualified and fit our ICP,” the team said. One sales engineer who had been with dotCMS for almost two decades summed it up best: “I’ve never seen such high-quality leads come through our inbound channel.”

This wasn’t just about lead gen. It was about building a repeatable, scalable growth demand generation engine.

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